At The Koko Collection, authenticity is at the heart of everything we do. We proudly offer 100% GUARANTEED AUTHENTIC Korean skincare products, sourced directly from trusted suppliers in South Korea. When you shop with us, you can feel confident knowing you’re investing in genuine, high-quality products that deliver the results you deserve.

No fakes, no imitations—just real Korean beauty essentials that help you glow from the inside out.

We work exclusively with verified Korean brands and authorized distributors. Every product is carefully checked before it’s added to our collection.

Many of our products are cruelty-free! You can check individual product descriptions for specific details about cruelty-free certifications.

Absolutely! We carry a range of gentle, dermatologist-tested products suitable for sensitive skin. Look for labels like “hypoallergenic” or “for sensitive skin” in product descriptions.

CLICK HERE to check our full list of sensitive skin products.

Don’t worry! We provide a helpful guide on how to determine your skin type. You can also reach out to us for personalized product recommendations.

Start simple: cleanse, tone, moisturize, and protect with SPF. As you learn your skin’s needs, you can add targeted treatments like serums and masks.

CLICK HERE to read the complete AM & PM Skincare Routine Guide.

Yes, most of our products are versatile and can complement your current routine. Check product descriptions for compatibility with other ingredients.

Use our product filters to search by skin type or concern. You can also reach out to us for tailored recommendations!

Currently we are only shipping to all U.S. mainland addresses.

At this time, we do not ship to the following locations: Alaska, Hawaii, APO/FPO/DPO addresses, American Samoa, Guam, Puerto Rico, and U.S. Virgin Islands

We apologize for any inconvenience this may cause and are working to expand our shipping capabilities in the future.

Check out our Shipping Policy for more details.

Shipping costs vary depending on your location and order total. Enjoy free shipping on orders over $65 (details in our Shipping Policy).

Estimated delivery times range from 3-10 business days, depending on your location and chosen shipping method. 

No, we don't offer international shipping at this moment.

Yes, we offer free shipping on orders over $65. Check our Shipping Policy for the latest details and thresholds.

We accept returns for unused, unopened products within 14 days of delivery. Visit our Returns & Exchanges page for more information.

Unfortunately, we don’t offer exchanges for used products due to hygiene reasons. However, you can contact us to discuss possible solutions.

If your order arrives damaged, contact us within 7 days with photos of the damaged product, and we’ll arrange a replacement or refund.

Check our Return + Refund Policy page for more details.

Refunds are typically processed within 3-5 business days after we receive the returned product.

Our rewards program lets you earn points for purchases and other activities! Redeem points for discounts on future orders or free shipping. Details are available on our Rewards page.

Yes! First-time customers can enjoy a special discount. Sign up for our newsletter to receive your discount code.

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